Purplebricks Group plc (LON:PURP) has today announced a new partnership with customer review site Feefo, providing customers with even more opportunities to review the Purplebricks’ service.
Feefo is widely regarded as being transparent, independent and secure, and is trusted by consumers as a vocal advocate of honesty in the reviews industry. It is only available to genuine customers, who are provided with a unique review link, ensuring only authentic reviews.
Feefo works with over 4,000 corporate customers internationally, including many leading online and high street consumer brands, and helps consumers to make more informed decisions about what to buy and who to do business with.
The company is currently working on implementation and integration with the Feefo service and will launch early in 2018. It will remain in partnership with Trustpilot and the information gleaned from both review websites will give the company invaluable customer insight and build on the excellent service its people deliver for customers on a day by day basis.
Michael Bruce, Group CEO of Purplebricks Group Plc, commented: “We take customer feedback seriously and we are constantly looking for ways to improve our customer experience. Since our launch we have always embraced the independence and integrity of customer reviews to assist customers in their decision making.
“Partnering with Feefo demonstrates our commitment to growing customer trust and it is another step towards greater transparency in estate agency. Customers and brands alike trust Feefo because they know Feefo reviews are the real deal.”
Andrew Mabbutt, Managing Director, Feefo, said: “Our innovation is critical to the success of any business that values its relationships with customers and wants to expand. We look forward to working with Purplebricks, providing trustworthy customer insights to help it increase traffic, enhance transparency and help it grow.”
